What information we collect
At the point of enquiry or booking we may ask you for ;
your date of birth
your telephone number, either landline or mobile or both
your e-mail address
At your appointment at the clinic, we will ask for information regarding your general health, your previous health and information regarding the condition for which you are seeing advice.
We will also ask for information regarding any activities you undertake, your employment and any medication you take.
We will also record the findings of a physical examination.
Your full name only will be stored on the clinic appointment portal. All other information will be documented by the Physiotherapist on hand written notes.
How we use this information.
- To provide a legal record of any treatment or advice we provide
- To ensure continuity of care
- To contact you in regard to your ongoing treatment including sending exercises by e-mail. We use a third party for this service (HEP2GO)
- To contact you if new information or treatments become available that may be of benefit to you.
- We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants or other Health and Care Professionals. This information may be passed on to you by email, it will be password protected and we will take all reasonable precautions to transmit the information securely. If you are supplied with a letter, the protection of this information then becomes your responsibility.
- We may use your information for quality feedback purposes.
- We may use your information for audit purposes.
We do not pass on your information for commercial purposes.
We take all reasonable steps to ensure that our information is kept up to date and rectified if necessary. It is also your responsibility to inform us if any personal information changes.
How long do we keep personal information
We have a legal obligation to retain records for 8 years after the conclusion of treatment.
If the record relates to a child or young person, the records must be kept until the patient’s 25th birthday. We may retain records indefinitely for use if you return for another episode of care within 8 years.
How do we protect your information
You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the start of the policy.
All changes will be notified on our website