This privacy policy applies to Physio Works website at For the purpose of the DPA and GDPR, we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Annette Whitehead at Physioworks, 178 East Barnet Road, New Barnet, Herts, EN4 8RD or by email to

Physioworks is committed to protecting your personal information (any information that is capable of identifying you) and this privacy policy relates to our use of your personal information collected either from you in person, via 3rd party referrals or information you give us by letter, e-mail , SMS or over the telephone. We have a legal obligation to collect and process this data when it is adequate, relevant and limited to what is necessary.

What information we collect

At the point of enquiry or booking we may ask you for ;
Your name
your date of birth
your address
your telephone number, either landline or mobile or both
your e-mail address
At your appointment at the clinic, we will ask for information regarding your general health, your previous health and information regarding the condition for which you are seeing advice.
We will also ask for information regarding any activities you undertake, your employment and any medication you take.
We will also record the findings of a physical examination.

Your full name only will be stored on the clinic appointment portal. All other information will be documented by the Physiotherapist on hand written notes.

How we use this information.

  1. To provide a legal record of any treatment or advice we provide
  2. To ensure continuity of care
  3. To contact you in regard to your ongoing treatment including sending exercises by e-mail. We use a third party for this service (HEP2GO)
  4. To contact you if new information or treatments become available that may be of benefit to you.
  5. We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants or other Health and Care Professionals. This information may be passed on to you by email, it will be password protected and we will take all reasonable precautions to transmit the information securely. If you are supplied with a letter, the protection of this information then becomes your responsibility.
  6. We may use your information for quality feedback purposes.
  7. We may use your information for audit purposes.

We do not pass on your information for commercial purposes.
We take all reasonable steps to ensure that our information is kept up to date and rectified if necessary. It is also your responsibility to inform us if any personal information changes.

How long do we keep personal information

We have a legal obligation to retain records for 8 years after the conclusion of treatment.
If the record relates to a child or young person, the records must be kept until the patient’s 25th birthday. We may retain records indefinitely for use if you return for another episode of care within 8 years.

How do we protect your information

We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing (our website contains links to external sites, these sites have their own privacy policies and we are not responsible for their content, therefore you should check their privacy policy prior to submitting any personal information).

Your rights

You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the start of the policy.

Changes to our privacy policy
All changes will be notified on our website

Contact details
Any questions regarding this privacy policy should be addressed to Annette Whitehead at the above address.